Refund policy

1. First payment: 14 days

You can request a refund of your first subscription payment within 14 days of its date, without giving a reason.

The refund ends the subscription: the account returns to the Free plan and its data is kept within the limits of that plan.

2. Payment errors

A payment taken in error (double charge, wrong amount, payment after a cancellation) is refunded in full, regardless of the time elapsed.

3. Renewals and plan changes

Monthly renewals and plan changes are not refunded, except in the event of a payment error. You can cancel at any time from your Subscription area: no further payment is taken and you keep access to your plan until the end of the paid period.

4. How to request a refund

Send your request to Paddle: from the link in the receipt e-mail for your payment, or on paddle.net by looking up your order. You can also write to us at info@labflo.io with the name of your laboratory and the date of the payment: we will forward the request to Paddle.

The refund is paid to the payment method used, within your bank's usual timeframe.